|
 |
|
| Wholesale Accounts!! |
We are the source of all Judaica needs to Schools, Synagogues or any wholesale account , Please browse our website and e-mail us for wholesale inquiries.
|
|
 |
|
|
| Customer Service |
 |
Introduction | FAQ | Shipping methods | Shipping Rates | Shipping policies
Return Policies | Tax
At Zion Judaica.com our customer service team is committed to go out-of-their-way for each of our customers before, during and after the sale.
Enormous “behind the scene” effort is constantly invested in our web site to comprehensively present the finest Judaic items available globally.
Zion Judaica.com is not just a web-site, we are a Judaic resource company via Mail-order, our facility in New York carries a selection of hundreds of items within each category on our web-site, if you are looking for a title, a Judaic item and can’t find it on our web-site, Please, feel free to contact us.
FAQ
Q: What can I do if I’m dissatisfied with an item?
A: We’ll do our best to accommodate you! If for any reason you insist on returning the merchandise, we will allow you an exchange, store credit or a refund. However, all returns must be done within 5 days of receiving your order, and you are responsible for the shipping charges. If the error is ours (i.e. we sent you the wrong item) of course! We will absorb the shipping charges.
For exceptions to these rules, see our return policy below.
Q: Do you accept Checks or Money Orders?
A: In order to pay by check or money order, you will simply choose that option on the billing page, But
Please note: if you choose to pay by check or money order, the shipment of your order will be delayed until the check/money order clears the bank.
Q: How do I redeem a Gift Certificate?
A: Nice! Now choose your favorite item/s on our web-site. You will be asked for the Gift Certificate number in the billing section of our shopping cart.
Q: I live in a country outside your shipping area, how do I order from you?
1. Complete the regular billing & shipping steps on our Web Site and choose “international shipping” from the “shipping method” options, and we will contact you with the available options. Or
2. Call us at 1-800-336-2291 for the exact shipping charges, outside the USA or Canada call us at 1-718-854-3909, Please review the column for “orders outside the US” see below.
Q: When will my order arrive?
A: Regular in stock items sent throughout the continental US typically arrive within 4 to 8 business days from the time we receive your order. Unfortunately, because of the myriad of items we carry on our web site an item may be out of stock. In most situations we can arrange for our vendors to drop-ship directly to you. If you need your order in a rush, it is advisable to request next day shipping or other express services.
Special items that need personalization of any kind, may take anywhere from 2-4 weeks to deliver. (Contact us for special rush orders.)
Q: When will my order arrive if some items are out of stock?
A: All items that are in stock will be shipped according to our shipping schedule; Remaining items are automatically backordered and shipped as soon as the items become available.
Never will you pay again for shipping on back ordered items!!
Q: I Paid for express shipping, but it took several days until I received my package.
A: We work diligently to process and ship orders promptly as they are received, therefore if the item is in stock and you requested express shipping you may receive the item the next day. Occasionally though an item may be out-of-stock and needs to be ordered, in that case we will ship the order express as soon as the item becomes available, but we do ask our customers 1-2 days to process any order even if express shipping is requested, if time is of essence please indicate a day needed by in the comment box on the confirmation page.
We do our best to assure that you receive your order promptly, especially when you request express shipping, therefore if you believe that you are entitled for a partial refund on your shipping charges please contact us.
Q: What are your official operating hours?
A: Please click Contact Us
Q: Can I include a “gift card” to my order, and do you “Gift Wrap”?
A: After adding an item to your cart you will be asked if you wish to gift-wrap and send a message with that particular item.
If the shipping address is different than the billing address we will assume that it is a gift and we will not include an invoice with the package, unless you advise us otherwise.
Zion Judaica.com Shipping information
Zion Judaica.com will virtually ship anywhere in the world. To ship outside the USA see international shipping below.
Over sized and/or overweight packages are subject to additional charges or we will split the order in two separate packages, in any case we will contact you before we process your order if it’s subject to special handling.
We at Zion Judaica.com are aware that as part of customer satisfaction it’s important to have prompt and flexible delivery service. Therefore we will do our best to fulfill all your shipping needs, as unique as they may be. If you have any questions regarding our shipping policies please contact us.
Shipping methods – USA (Excluding Alaska, Hawaii, and Puerto Rico.)
UPS Ground -- for all standard US orders
UPS 3 day select -- upon request
UPS Second Day Air -- upon request
UPS Next day air – upon request
Other International Shipping
Us mail parcel post – Shipping will be charged based on the current postal rates, which vary widely by country and weight.
ZionJudaica.com will only ship to a street address and not to P. O. Boxes.
Shipping rates
|
Order Amount
|
Ground
|
US Mail |
Next Day
|
2-Day
|
3-Day
|
International
|
|
$0.01 $24.99
|
$6.95
|
$9.50
|
$21.50
|
$13.50
|
$10.95
|
$21.50
|
|
$25.00 $49.99
|
$8.50
|
$14.00
|
$24.95
|
$16.50
|
$13.95
|
$25.00
|
|
$50.00 - $124.99
|
$9.95
|
$15.50
|
$26.95
|
$17.95
|
$16.95
|
$29.95
|
|
$125.00 - $199.99
|
$12.50
|
$16.95
|
$29.95
|
$21.45
|
$16.95
|
$35.00
|
|
$200.00 - $349.99
|
$14.95
|
$17.95
|
$34.95
|
$24.95
|
$19.95
|
$39.00
|
|
$350.00 $599.99
|
$15.95
|
$18.95
|
$34.95
|
$25.95
|
$19.95
|
$45.00
|
|
$600.00 - $6,000
|
$19.95
|
$23.95
|
$45.00
|
$28.95
|
$23.95
|
$59.00
|
The above rates reflect UPS insured shipping and handling which guarantees delivery in the continental USA only.
Shipping out of the US
Orders for shipment outside the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Any customs or import duties are levied once the package reaches its destination country. The recipient must pay any additional charges that may be needed for customs clearance. Zion Judaica.Com has no control over these charges and cannot estimate what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. As stated in our Payment Options all International orders must either be prepaid in full with a Cashiers Check drawn on a U.S. bank, or can be paid with a credit card.
Please be aware that many products’ warranties do not provide coverage outside the U.S. Zion Judaica.com makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S. However, Zion Judaica.com will do its best to satisfy its customers.
Receiving your order
When you receive your order please follow these guidelines.
Inspect it carefully as of contents and conditions.
Maintain all original packaging, as cartons, wrappings, manuals, labels, and tags.
All claims/damages must be reported within 5 days of receiving your order.
Return Policy
ZionJudaica.com wishes to bring you the finest Judaica collection from across the globe. Unfortunately you still may find yourself dissatisfied with a particular item, no problem! You can return *any non-defective item for exchange, store credit or money back within 5 days or receiving the order.
* Items that were personalized such as Kippot, embroidered items, all Rings and personalized jewelry etc. cannot be returned nor exchanged.
If your product is defective or if we shipped you the wrong item you may return it within 5 business days for a replacement and we will absorb the shipping charges.
All returned merchandise must be unused and in the condition you received it including original packaging (carton, wrapping, labels, tags, and manuals).
We cannot grant refunds for Sterling silver items. You may however exchange it for another item of equal or higher value.
Refunds exclude any incurred shipping charges.
We reserve the right to charge a minimum of 15% restocking fee.
Seasonal items must be returned and delivered to our warehouse before the start of that season or Holiday; otherwise we reserve the right to refuse the return.
Prior to returning any item you must contact us via-email returns@zionjudaica.com or call us at 1-800-336-2291 to receive a return authorization number (RMA#).
You must return the item in its original box, with the RMA# marked from the outside, include the invoice and a letter explaining why you are dissatisfied with the item, properly seal the package and ship it with regular Ground service, For your protection, make sure to insure the package. Zion Judaica.com will not be responsible for lost or damaged packages.
Note: we are only responsible for the monetary damage of an item and not for any damages it caused.
NO RETURNS WILL BE ACCEPTED WITHOUT A #RMA NUMBER.
Return Packages to:
Zion Judaica
Shipping/Receiving
547 Dahill Road
Brooklyn NY 11218
718 854 3909
Sales Tax
Here at Zion Judaica.com as the old adage goes: we don’t “charge” sales tax we only “collect it”, all orders With New York Billing Addresses are subject to applicable sales tax which will be added to your invoice, interstate orders are not subject to taxes of any kind.
Site Design, Contents, Photographs. 2005 Zion Judaica Inc.
All rights reserved and enforced by international law.
|
|
